How to Process Returned Billed Items
Billed books can be returned in person at the Service Desk, through our external library book drops, or through the mail.
- When checking in a billed item, Sierra will require a login/password to override the billed status and check in the item. Only a staff member or a student supervisor employee can override a billed book check-in. Please get a staff person or student supervisor
- The name of the patron will display on the check-in screen. Write the name of the patron down on a piece of paper
- Pull up the patron record and clear any fines associated with the billed item
- Using the item barcode, pull up the Sierra item record for the billed item and change the status to 'Lost and Paid' (see illustration below)
- Student supervisors: You must send an email to circ@uakron2.libanswers.com when you process billed items. The email should contain the name of the patron and barcodes of any returned billed items. We need this information to check for Peoplesoft holds
Change Item Record for Returned Billed Book:
- Select Search/Hold from the Sierra Function Box
- Enter the item barcode in the barcode entry box
- When the item record loads, select ‘record’ from the tabs on the left side
- Double click on the ‘Status’ field
- Double click on ‘Lost & Paid’ to update the status
- SAVE the changes to the record (top right of the record)
How to Process Payment for Billed Items
Student Workers should request that a staff member manage the payment of billed books. If no staff member is present, a student supervisor employee should follow the instructions below. Please let patrons know that billed items have a standard replacement charge. Library staff can often find a more economic replacement and save the patron some cost. Refer them to circ@uakron2.libanswers.com.
By Phone: If a patron asks to pay for billed items
By Email: If a patron sends an email to circ@uakron2.libanswers.com or to an individual staff person
In Person: If a patron comes to the Service Desk to pay for billed items
- Find the patron's library record. Use a ZipCard or information about the patron name. If the patron has billed items, use your Sierra initials and password to access the patron account
- Look at the items the patron has checked out. Verify with the patron the items they are paying to replace
- Record the patron name and the barcode(s) of the billed items
- Take payment from the patron and give them a receipt
- Using the barcodes, check in the billed items. When checking in a billed item, Sierra will require a login/password to override the billed status and check in the item. Only a staff member or a student supervisor employee can override a billed book check-in. Please get a staff person or student supervisor
- Pull up the patron record and clear any fines associated with the billed item
- Using the item barcode, pull up the Sierra item record for the billed item and change the status to 'Lost and Paid' (see illustration above)
- Student supervisors: You must send an email to circ@uakron2.libanswers.com when you accept payment for billed items. The email should contain the name of the patron and barcodes of any returned billed items. We need this information to check for Peoplesoft holds
- Staff Members: Before charging the standard replacement fees for billed items, please look up the cost of a used copy of the item on Amazon. We should only charge patrons this replacement cost.
- Staff Members: After completing the process, clear any Peoplesoft Holds or send an email to Daniel Semelsberger in the Registrar's Office requesting that he lift any Peoplesoft holds. Daniel's email is dsemelsberger@uakron.edu. Please include the patron name and student ID along with a request to lift any existing Peoplesoft hold.
