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Problem Reporting and Alternative Access for Electronic Resources: Report Problems

Report Your Problem


The Bierce Library

The Science & Technology Library

Zip Support

Web Form

You may use either link below to report problems accessing the electronic resources.

Please choose Accessing Electronic Resources from the What is your question about dropdown or combo box.

Contact form

What We Need to Recreate & Resolve Access Issues

In order to resolve access issues you may experience, the first thing our team needs to do is to recreate the problem. Once the problem is replicated, we can analyze the problem and present a solution. Here are the basic elements we need from you to recreate and resolve:

  1. Electronic Resource Name
    • JSTOR
    • ZipSearch
    • Philosopher's Index
    • IEEE Xplore, etc.
  2. Your Location
    •   On-Campus
      • Akron
      • Holmes Campus (Millersburg)
      • Lakewood
      • Medina County University Center (Medina)
      • Midpoint (Brunswick)
      • Wayne College (Orrville)
    • Off-Campus
      • Home
      • Work
      • Public wifi
      • Other
  3. Error Message
    • Nota Bene - Please make note of any error message by either taking a screen shot or copying down the entire error message exactly as displayed, including any numeric codes.
  4. URL