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Problem Reporting and Alternative Access for Electronic Resources: Remote Access (Off-Campus)

EZ-Proxy (Off-Campus)

The library subscribes to hundreds of various electronic resources and the library is obligated to ensure that only authorized UA users can access the resources. To facilitate this The University of Akron Libraries has established an authentication system through the EZ-Proxy server. When a user accesses library resources from the catalog or library website, s/he is routed through the proxy server.

If the user is on-campus, the proxy server detects that and passes the user straight to the electronic resource.

If the user is off-campus, the proxy server detects that and prompts the user to submit her/his UAnet ID and password. Once authenticated, the user is routed to the electronic resource.




EZproxy Administrator Error Message

PROBLEM

I logged in using my UAnetID and password then I received the following message:

To allow {URL} to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the config.txt file. Within this database's section of config.txt, either the following line must be added:
Host …
or, alternatively, a RedirectSafe for this host or domain may be appropriate.
After editing config.txt, the EZproxy server must be restarted to make changes take effect.

 

SOLUTION

The {URL} that you tried to access is not included in the list of URLs for the proxy server. This might not be included because we do not subscribe to the database, journal, etc. If you can use it on-campus, please report this error.

Use this guide to find out

Asking for a Password

PROBLEM

I used the University Libraries Web Site or the UA Libraries Catalog to access a database, journal, etc. off-campus and I was never prompted for my UAnet ID and password. When I tried to download an article, the Web site asked for a username and password.

SOLUTION

Most likely, the proxy prefix was not included in the URL

  • http://ezproxy.uakron.edu:2048/login?url=

For example, IEEE Xplore can be accessed off-campus using

Include the proxy prefix with the URL that you were trying to access. If you can download articles from this journal or database on-campus without a password, please report this error.

Use this guide to find out

404 Error Message

PROBLEM

I logged in using my UAnetID and password then I received a “404” error

SOLUTION

The URL that was passed to the proxy server is not correct. Make sure the URL contains “http://” For example, a 404 error would occur when using

because it should be

If you get a 404 error when using a hyperlink on the UA Libraries Web site, please report this error.

Use this guide to find out

Was Accessing Articles and now Prompted to Pay

PROBLEM

I was using a database, journal, etc. through the proxy without problem, then I was directed to a Web site requiring money for an article.

SOLUTION

If “ezproxy” is no longer in the URL, you are no longer using the proxy server. Try using the proxy prefix

  • http://ezproxy.uakron.edu:2048/login?url=

at the beginning of the URL. If you receive an error and you are using the Electronic Journal Center or something else that you know we get from OhioLINK, try using the hyperlink on the OhioLINK Web site. opens new window

If you receive the following message: "We're sorry, but this article is not currently available via remote authentication" from OhioLINK, please report this error.

Find out